Our Value Proposition
An integrated Electronic Bill Presentment and Payment (EBPP) solution using the CommSecure suite of products and services is able to deliver the following key benefits for our clients:
1. Cost savings
Presentment - where the reduction in costs comes from NOT printing, enveloping and posting bills to customers who are happy to receive them electronically.
Payment - where the reduction in cost comes from encouraging customers to pay their bills using lower cost methods, such as Direct Debit and BPAY.
Process efficiencies - cost savings associated with more streamlined processes across multiple business divisions e.g. Finance, Call Centre, Customer Support, Marketing.
2. Customer retention and satisfaction
Customers invest time setting up their on-line accounts and they value the easy payment choices that allow self-service when and how they like. More choice means that they are more likely to stay put.
3. Customer marketing
There are many opportunities to market additional products and services to on-line customers. They can be influenced whilst they are in 'bill paying' mode and messages can be targeted to the specific customer segment.
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If you would like us to calculate how much our EBPP solution could benefit your organisation and customers, please contact us and we will be delighted to assist you.